Terms of Service
Understanding your rights and responsibilities on our platform
Terms of Service Overview
By using Tigule Marketplace (website and mobile app), you agree to these Terms of Service. Please read them carefully as they govern your use of our platform, including Cart/Buy Now checkout, Secure Links, shops, events, raffle draws, auctions, and related services.
Last Updated: October 2026
User Responsibilities
As a user of Tigule Marketplace, you have certain responsibilities to ensure a safe and positive experience for everyone.
- Provide accurate and truthful information in your profile and listings
- Maintain the security of your account credentials
- Respect other users and communicate professionally
- Follow all applicable laws and regulations
- Report suspicious or inappropriate behavior
- Keep your contact information up to date
- Respond to inquiries in a timely manner
- Honor Cart, Buy Now, Secure Link, and other on-platform commitments
Platform Rules & Prohibited Activities
To maintain a safe and trustworthy marketplace, certain activities are strictly prohibited on our platform.
Prohibited Activities:
- Posting false, misleading, or fraudulent listings
- Engaging in harassment, abuse, or threatening behavior
- Violating intellectual property rights
- Spamming or sending unsolicited messages
- Creating multiple accounts to circumvent restrictions
- Attempting to hack or compromise our systems
- Posting illegal, dangerous, or restricted items
- Engaging in price manipulation or unfair competition
- Sharing personal information of other users
- Asking buyers to skip Cart/Buy Now or Secure Links and pay off-platform
- Using the platform for any illegal activities
Liability Limitations & Our Responsibilities
Tigule Marketplace connects buyers and sellers. Paid checkout (Cart, Buy Now, Secure Links, Boost, tickets, and raffle entries) is processed via PayChangu. Local cash handovers arranged between users remain their own responsibility.
Our Responsibilities:
- Provide a secure and functional platform (web and mobile app)
- Protect user data and privacy
- Operate Tigule Protection escrow for Cart, Buy Now, and Secure Link orders
- Investigate reports of violations
- Maintain platform availability and performance
- Provide customer support
- Enforce platform rules fairly
Limitations:
- Payments are processed by our partner PayChangu; Tigule facilitates checkout and escrow where Protection applies
- For cash/local handovers outside escrow, users arrange payment themselves and accept that risk
- We do not guarantee the quality or authenticity of every item
- We are not liable for losses from user interactions outside protected checkout
- We do not endorse or verify every individual seller
- Users must follow Safety Guide practices for meetings and off-platform contact
Cart, Buy Now, Tigule Protection & Boost
Marketplace purchases typically check out with Cart or Buy Now under Tigule Protection (escrow). Boost promotions add visibility. By using these features you agree to the following:
Cart / Buy Now & Tigule Protection:
- Buyer payment is held in escrow until delivery milestones are confirmed.
- Sellers must only ship or hand over after Tigule shows payment secured.
- Buyers and sellers must keep order chat, tracking, and dispute evidence on Tigule.
- Disputes follow the Protection / order workflow; fraudulent claims or off-platform bypass may forfeit protection and risk account action.
- Additional verification (IDs, proof of ownership, delivery notes) may be requested.
- Sellers must honour Cart and Buy Now orders promptly and must not redirect buyers to personal mobile-money numbers.
Boost Promotion Terms:
- Boost purchases are non-refundable once impressions begin serving.
- Listing content must remain accurate; misleading boosted listings can be paused without refund.
- Boost placements rotate and are not guaranteed to appear in a specific slot or category.
- Tigule may adjust promotion creatives to fit design requirements while preserving your message.
- Boosted sellers must still fulfil Cart/Buy Now orders under Tigule Protection.
For more detail, see Help Center → How Tigule Protection works, or contact support.
Secure Links & Looking For
Secure Transaction Links are for deals started on WhatsApp, Facebook, or elsewhere. They follow the same Tigule Protection escrow terms as Cart/Buy Now. Circumventing a Secure Link to pay outside Tigule is prohibited.
Looking For Terms:
- Posts and responses must be accurate and lawful
- Do not use Looking For to spam, scam, or circumvent platform fees
- Misleading or fraudulent requests may result in account action
- Responses must be genuine offers; fake responses are prohibited
- Looking For posts are public and may be visible to all users
- High-value Looking For deals should use Cart/Buy Now or a Secure Link when converting to a sale
Shops & Storefronts
Shops allow sellers to create branded storefronts with multiple listings, followers, and enhanced visibility.
Shop Owner Responsibilities:
- Maintain accurate shop information (name, description, logo, banner)
- Keep all shop listings active and up to date
- Respond to customer inquiries and messages promptly
- Honour Cart and Buy Now orders placed from shop listings
- Do not create multiple shops to circumvent restrictions
- Shop content must comply with platform rules and local laws
Shop Features:
- Shops may have followers who receive updates about new listings
- Shop owners can organize listings into categories
- Shop analytics and performance data are provided for owner use
- Shops may be featured or promoted at Tigule's discretion
Prohibited Shop Activities:
- Creating fake or misleading shop profiles
- Using shops to sell prohibited or illegal items
- Spamming followers with excessive updates
- Copying another seller's shop name or branding
- Asking shop buyers to pay outside Cart/Buy Now
In-App Messaging
Our messaging system facilitates communication between buyers, sellers, and service providers.
Messaging Rules:
- Use messaging for legitimate business inquiries and transactions
- Do not send spam, unsolicited messages, or promotional content
- Respect other users and maintain professional communication
- Do not push buyers to pay personal numbers instead of Cart/Buy Now or Secure Links
- Report abusive, threatening, or inappropriate messages
- Message content may be reviewed for platform safety and dispute resolution
Message Notifications:
- You may receive email, push, or in-app notifications for new messages
- Notification preferences can be adjusted in account settings
- Important order-related messages may be sent regardless of preferences
Prohibited Messaging Activities:
- Harassment, threats, or abusive language
- Sending unsolicited promotional messages
- Attempting to move protected checkout off-platform
- Sharing fraudulent links or phishing attempts
- Impersonating other users or Tigule staff
Events & Ticketing Terms
When creating or purchasing tickets for events on Tigule Marketplace, you agree to the following terms:
Event Organizer Responsibilities:
- Provide accurate and complete event information (date, time, venue, description, pricing)
- Honor all ticket sales and deliver the event as described
- Set clear refund and cancellation policies before ticket sales begin
- Process refunds promptly if event is cancelled or significantly changed
- Validate tickets at entry using Tigule's QR code scanner
- Comply with all local laws and regulations regarding event hosting
- Communicate any event changes immediately to all ticket buyers
- Maintain event security and manage entry properly
Ticket Buyer Responsibilities:
- Verify event details before purchasing tickets
- Keep your e-ticket and QR code secure - tickets are non-transferable
- Arrive on time with valid ID if required
- Understand and accept the event's refund policy before purchase
- Only purchase tickets through Tigule's official platform
- Report lost tickets or issues immediately to support
E-Ticket Terms:
- All tickets are digital e-tickets with unique QR codes
- Tickets are tied to the buyer's account and cannot be transferred
- Each ticket can only be used once - duplicate usage is prevented
- Lost or stolen tickets are the buyer's responsibility
- Tigule's 2% commission is non-refundable even if event is cancelled
- Refunds typically take 5-10 business days to process
Prohibited Activities:
- Creating fraudulent or misleading event listings
- Selling tickets outside Tigule's platform for events listed on Tigule
- Attempting to duplicate, transfer, or resell e-tickets
- Using the platform for illegal events or activities
- Circumventing Tigule's commission structure
Note: Tigule is not responsible for event execution, quality, or any issues arising from the event itself. All disputes will be resolved according to Tigule's dispute resolution process.
Raffle Draw Terms
Some events include a raffle. Buying entries means you agree to these terms and to the rules shown on that raffle before you pay.
Who can enter:
- You must be 18 or older
- You must have a Tigule account and pay through PayChangu on Tigule
- Each package gives the number of entries shown at checkout
- Entry numbers are issued after payment succeeds
The draw:
- Only paid, valid entry numbers are included
- Winners are selected from those numbers when the draw is run
- Published winner names may be shortened
- Prizes, quantities, and the draw time are the ones shown on that raffle
Refunds and prohibited conduct:
- If a raffle is cancelled, paid entries are refunded
- Do not buy, sell, or transfer entry numbers outside Tigule
- Do not use multiple accounts or any method intended to manipulate a draw
- Tigule is not the prize donor unless a raffle says otherwise. Prize delivery follows that raffle's rules
Account Termination & Suspension
We reserve the right to suspend or terminate accounts that violate our terms or engage in harmful behavior.
Grounds for Account Suspension/Termination:
- Violation of these Terms of Service
- Fraudulent or deceptive behavior
- Harassment or abuse of other users
- Posting illegal or prohibited content
- Creating multiple accounts
- Attempting to circumvent platform restrictions
- Non-compliance with verification requirements
- Repeated violations despite warnings
Account Recovery:
Users may appeal account suspensions by contacting our support team. We will review appeals on a case-by-case basis.
Service Providers & Professional Services
Service providers offering professional services on Tigule Marketplace must adhere to additional standards and responsibilities.
Service Provider Responsibilities:
- Possess necessary qualifications, licenses, and certifications for services offered
- Provide accurate descriptions of services, pricing, and availability
- Deliver services as described and agreed upon with customers
- Maintain professional conduct and communication
- Comply with all applicable laws and regulations for your profession
- Carry appropriate insurance where legally required
- Honor commitments and complete work within agreed timelines
- Provide fair and transparent pricing without hidden fees
Service Quality Standards:
- Services must meet professional industry standards
- Work must be completed safely and competently
- Materials used must be appropriate and as agreed
- Service providers must respect customer property and privacy
- Issues or delays must be communicated promptly
- Refunds or remedies must be provided for unsatisfactory work
Prohibited Service Activities:
- Offering services without proper qualifications or licenses
- Misrepresenting credentials, experience, or capabilities
- Charging for services not rendered or approved
- Performing unsafe or illegal work
- Abandoning projects without valid reason
- Using customer information for unauthorized purposes
- Subcontracting work without customer consent
Customer Protection for Services:
- Verify service provider credentials and reviews before hiring
- Get written quotes and agreements for all work
- Service providers must respect cancellation policies
- Customers have the right to refuse unsatisfactory work
- Disputes should be reported to platform support
- Keep all communication and payment records
Tigule Marketplace is a platform connecting service providers with customers. We do not employ service providers, verify professional credentials, or guarantee service quality. Users hire service providers at their own risk and should conduct proper due diligence.
Tigule Wallet, Ambassadors & Invite and Earn
Tigule Wallet balances, Ambassador rewards, and Invite and Earn bonuses are subject to fraud checks, eligibility rules, and payout review.
Program Rules:
- Users must provide accurate identity and account information for reward eligibility and withdrawal processing.
- Referral rewards apply only to genuine new users and valid qualifying activity under the active campaign rules.
- Tigule may delay, hold, reject, or reverse rewards while identity, activity, and payout details are being verified.
- Wallet and referral activity may be limited or paused where abuse, suspicious behavior, or policy violations are detected.
- Reward rates, thresholds, and eligibility rules may be updated, paused, or discontinued with reasonable notice.
Strictly Prohibited:
- Creating fake accounts, fake emails, or fake signups to claim referral or ambassador rewards.
- Self-referrals or coordinated referrals across duplicate, related, or controlled accounts.
- Using scripts, automation, device farms, emulators, VPN manipulation, or similar methods to generate artificial activity.
- Submitting false payout details, forged documents, or misleading ownership information.
- Attempting to transfer or cash out rewards obtained through abuse, fraud, or policy circumvention.
Violations may result in reward cancellation, wallet freezes, withdrawal denial, account suspension, or permanent termination.
Dispute Resolution
We encourage users to resolve disputes amicably. For issues that cannot be resolved directly, we provide support and mediation.
Dispute Resolution Process:
- Direct Communication: Users should first attempt to resolve disputes directly
- Platform Mediation: We can facilitate communication between parties
- Evidence Review: We may review messages and transaction history
- Recommendations: We may provide recommendations for resolution
- Service Disputes: Service-related disputes may require professional assessment
- External Resolution: Complex disputes may require external mediation
- Legal Action: Users retain the right to pursue legal remedies
Note: Tigule Marketplace does not act as a judge or arbitrator in disputes. We facilitate communication and provide support but cannot enforce resolutions.
Changes to Terms of Service
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements.
How We Handle Updates:
- We will notify users of significant changes via email or platform notifications
- Updated terms will be posted on our website with the revision date
- Continued use of our platform constitutes acceptance of updated terms
- Users may terminate their accounts if they disagree with changes
- We will provide reasonable notice before changes take effect
- Previous versions of terms will be archived for reference
Contact Us: If you have questions about changes to these terms, please contact our support team.
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