Help Center

Go to Sell Items (header or footer), then:

• Add clear photos—multiple angles, good lighting
• Write an honest title and description (include condition, flaws)
• Set a fair price—check similar items first
• Buyers purchase with Cart or Buy Now under Tigule Protection — never ask them to pay you directly

Tip: Create a Shop to group your listings and build trust. See Seller Tips for more.

Open any listing and tap Contact Seller to start a conversation in Tigule messaging. You can also use the WhatsApp or Call buttons if the seller has shared them.

Keep chats on Tigule when possible—it keeps a record and helps if you need support. For Cart/Buy Now orders, use Tigule messaging so evidence stays in one place.

Yes! Tigule is designed to help you buy safely. Here’s how we support you:

• Cart & Buy Now (Tigule Protection) — Use Add to cart or Buy now. Your payment stays in escrow until you confirm delivery.
• Secure Links — Deals from WhatsApp or Facebook? Use a Secure Link so you pay through Tigule—funds stay protected until you receive the item.
• Reviews & Profiles — Check seller ratings and reviews before buying. Spot red flags early.
• In-App Messaging — Keep conversations on Tigule for a record. Avoid moving to external apps too soon.

Always meet in public for handovers, verify items before cash exchange, and trust your instincts. For full tips, see our Safety Guide.

Go to Create Shop, add a name, description, logo, and location. Shops give you a storefront where buyers can browse all your listings, follow you, and see your ratings.

Link listings to your shop for better organization and trust. Check Seller Tips for more.

Looking For lets you post what you want to buy—sellers can respond with matching items. No more endless scrolling; post once and get offers.

Browse Looking For to respond to buyers, or create your own request.

For deals from Facebook, WhatsApp, or outside Tigule, create a Secure Transaction Link. The buyer pays through Tigule escrow—funds stay protected until they confirm delivery.

Both parties are protected. Perfect for avoiding payment-before-delivery scams. For listings on Tigule, buyers should use Cart or Buy Now instead.

From your listing or Boost Dashboard, choose a promotion plan. Boosted listings appear higher in search and get a Promoted badge.

Payment is handled securely via PayChangu. Best for items you want to sell quickly.

Browse Events, pick your event, choose tickets, and pay securely via PayChangu. You’ll get an e-ticket with a QR code.

Use My Tickets to view your tickets. Organizers can create events and sell tickets from the Events dashboard.

Some events include a raffle draw. Open the event, choose an entry package, confirm you are 18 or older, accept that raffle’s rules, and pay with PayChangu. Your entry numbers appear after payment.

Winners are drawn from those numbers. In the app, open Raffle draws from the menu or the gift button on Events. If a raffle is cancelled, paid entries are refunded. Only buy entries on Tigule.

Safety issues — Contact us immediately. We take all reports seriously.

Technical issues — Use our Contact Us form. Include details and screenshots if possible.

Protected order disputes — Open a dispute from your Cart/Buy Now order or Secure Link transaction.

For urgent help, use WhatsApp Support on the Contact page.

Cart & Buy Now: Marketplace purchases checkout through Tigule Protection with PayChangu. Funds stay in escrow until the buyer confirms delivery.

Secure Links: Deals from Facebook, WhatsApp, or outside Tigule should use a Secure Transaction Link so the buyer pays through Tigule escrow — not a personal mobile-money number.

Boost, Events & Raffle draws: Promoting a listing, buying event tickets, or buying raffle entries is paid securely via PayChangu (card, mobile money, and other supported methods).

Local cash handovers are fine when you meet in public and inspect the item first — but never send money off-platform for a Tigule listing or Secure Link deal.

Set your location in your profile, then go to Near Me to see listings in your area. Use search with location filters, or browse by category.

For local pickup, always meet in public and verify items before payment.

Yes! Download the app (Android, iOS, Windows) or install as PWA for home screen access, faster loading, and basic offline support.

Works on phones, tablets, and desktops.

Open the listing → Add to cart or Buy now → complete checkout with PayChangu. Tigule Protection holds the payment until you confirm delivery.

If the deal started on WhatsApp/Facebook, ask for a Secure Transaction Link instead of paying a personal mobile-money number.

Verified accounts unlock protected checkout (Cart/Buy Now), Secure Links, and stronger trust. Some features require verification before payment.

Complete ID + selfie verification from your account. Status updates appear there.

Use Secure Links when a deal starts on WhatsApp, Facebook, or outside Tigule. Create the link, share it, and the buyer pays through Tigule escrow.

For items already listed on Tigule, buyers should use Add to cart or Buy now instead.

For Cart/Buy Now and Secure Link orders, Tigule holds payment until delivery is confirmed (or a dispute is resolved). Then payout follows wallet/payout rules.

Sellers should only ship or hand over after Tigule shows payment secured.

Open the Cart/Buy Now order or Secure Link transaction → dispute → upload clear evidence (photos, messages, tracking).

Raise disputes promptly and keep chat on Tigule so the protection team can review the history.

Browse Auctions, place bids while live, and watch the countdown. Winners complete payment through Tigule’s protected checkout.

Never share verification codes or pay personal mobile-money numbers for auction wins.

Go to My Listings, open your item, then edit or remove it. Mark sold when appropriate.

Keep photos and prices accurate — especially if boosted.

Tigule Wallet holds eligible credits. Invite & Earn / Ambassador programs reward genuine referrals under published campaign rules.

Fake signups and self-referrals can cancel rewards. Withdrawals may require identity checks.

Open any shop page and tap Follow. Followed shops are easier to revisit from Shops.

Near Me shows shops and items around your location. Trending Now highlights popular items and shops.

Set your location in your profile for better Near Me results.

Use Report Issue or Contact Us with screenshots and links. For active escrow orders, also open a dispute on that order.

Never pay a seller’s personal number for a Tigule listing — use Cart, Buy Now, or a Secure Link.

Cart/Buy Now and Secure Link refunds follow the Protection dispute process when an item isn’t delivered or doesn’t match. Event ticket refunds follow the organizer’s policy (and Tigule rules if the event is cancelled).

Boost purchases are generally non-refundable once impressions start serving.

Yes. Add items from different sellers to your cart. Checkout groups by seller so each order stays clear under Tigule Protection.

Update profile and notification settings in your account. Marketing email preferences are also linked from our emails.

See our Privacy Policy and Terms of Service — updated for Cart/Buy Now, Secure Links, shops, events, messaging, wallet, and more.